Digital Products

Due to the nature of digital products:

• all digital sales are generally final
• refunds are not provided after download/access
• duplicate purchases may be reviewed on a case-by-case basis

Concierge & Booking Fees

Booking fees and concierge service fees are generally non-refundable once arrangements or reservations have begun.

Physical Products

Return eligibility for physical products may vary depending on:

• vendor policies
• product condition
• shipping status

Customers should contact support for assistance.

Customized Services

Customized:

• design work
• branding services
• website services
• personalized products

may not qualify for refunds once work has started.

Chargebacks

Customers are encouraged to contact us before initiating disputes or chargebacks.

Fraudulent chargebacks may result in account restrictions.