Cancellation Policy for Buying Bahamian
At Buying Bahamian, we strive to ensure a seamless experience for our customers and vendors. Below is our cancellation policy to provide clarity on cancellations for products and services:
1. Product Orders
- Cancellations Before Shipping:
- Customers may request a cancellation before the item is shipped. Please contact the vendor directly to initiate the process.
- Refund eligibility will depend on the vendor’s specific cancellation and refund policy.
- Cancellations After Shipping:
- Once an item has been shipped, cancellations are no longer possible. Customers may follow the return policy if eligible.
2. Service Bookings
- Advance Notice:
- Cancellations for services such as tours, activities, or rentals must be made at least 48 hours before the scheduled date to qualify for a refund.
- Short-notice cancellations may not be eligible for refunds.
- Non-Refundable Booking Fees:
- Certain services may include a non-refundable booking fee. This will be clearly stated at the time of purchase.
3. Vendor-Specific Policies
- Each vendor may have their own cancellation policy. Customers are encouraged to review the vendor’s terms on their store page or contact them for clarification.
4. Non-Cancellable Items
The following are generally not eligible for cancellations:
- Digital products or downloads after delivery.
- Customized or personalized items once production has begun.
5. How to Request a Cancellation
- Contact the vendor directly through your Buying Bahamian account or via the provided vendor contact details.
- Provide your order details, including the order number and reason for cancellation.
6. Refund Process
- Refunds (if applicable) will be processed according to the vendor’s terms and issued via the original payment method.
- Please allow 5-7 business days for refunds to reflect in your account.
For additional assistance or unresolved issues, contact Buying Bahamian Support at support@buyingbahamian.com.
By adhering to this policy, we aim to maintain transparency and fairness for all users on our platform. Thank you for your understanding.