Buying Bahamian · Policies & Legal
Refunds & Cancellations
Effective date: October 23, 2026
Ask for help
Email [email protected] with the product or service, payment reference, purchase email and a description of the issue. Do not send full card details. Please report issues promptly; this request does not shorten any statutory deadline or payment-provider dispute right.
Digital books and downloads
Check the title, format and samples before purchasing. We do not normally offer change-of-mind refunds once a working digital file has been delivered, except where law requires otherwise. If payment is duplicated, the wrong file is supplied, a file is defective or materially different from its description, or we cannot deliver the purchase, contact us for correction, replacement or an appropriate refund. A no-refund label does not remove mandatory rights.
Before delivery
If a PDF has not yet been delivered, contact us as soon as possible to request cancellation. We will check payment and delivery status and explain the available remedy. If a file is inaccessible, we will first help you obtain the correct working file without an additional charge.
Custom business services
Cancellation and milestones follow the written project agreement. Tell us promptly if you wish to cancel. Any charge retained must relate to agreed work already performed or disclosed, non-recoverable costs, subject to applicable law. We will explain the calculation. If we cannot supply the agreed service, we will discuss a suitable remedy, including a refund for the undelivered portion where appropriate.
Ads, memberships and third parties
Cancel recurring PayPal payments through PayPal or contact us for assistance; retain confirmation. Cancellation does not itself reverse an earlier completed payment. Ad or membership refunds depend on delivery, a documented service issue and mandatory rights. Transactions with a listed business follow that business’s terms; contact us about misleading listings so we can investigate.
Refund processing
Approved refunds are processed back through the original payment method where possible. PayPal or your bank determines when the credit appears. A support message or site status change alone does not prove a refund was issued. We will provide confirmation when processed. Nothing in this policy limits a mandatory remedy.